Shipping and Returns
We offer free standard shipping in the continental US. We ship the orders with USPS First Class Mail and the orders arrive within 3-12 business days depending on the destination.
We offer free shipping to Canada on orders of $120 or more. The shipping is $9.99 for orders under $60 and $7.99 for orders between $60 and $120. We use standard mail service and the orders arrive within 7-15 days.
We use standard shipping for international orders. The shipping fee varies depending on the destination and the order total. The orders take between 7-20 business days to arrive.
International orders may be subject to customs duties, taxes and/or customs processing fees, which are determined by the destination country’s government. Sweet Moon is not responsible for customs charges incurred on international deliveries.
Our policy lasts 30 days. If 30 days have gone by since the order is delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable): any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Sweet Moon LLC, 16360 R St, Omaha NE 68135, United States.
To return your product, you should mail your product to: Sweet Moon LLC, 16360 R St, Omaha NE 68135, United States
You will be responsible for paying for your own shipping costs for returning your item unless the returned item is defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.